Last modified: May 25, 2018
This privacy policy applies to data processing carried out by Good Travel travel agencies. Please read it carefully as in it you will find important information regarding the processing of personal data and the rights that are recognized by the current legislation on the matter.
We reserve the right to update our privacy policy at any time based on company choices, as well as to comply with any legislative or jurisprudential changes. If you have any questions or need clarification regarding our Privacy Policy or your rights, you can contact us via the channels set out below.
You warrant that the personal data you provide now and in the future is accurate and truthful and you are responsible for notifying us of any changes thereto. In the event that personal data whose ownership belongs to third parties has been provided, the user declares to have the consent of the interested parties to do so, having previously informed them of the content of this privacy policy.
In general, the form fields that are marked as mandatory must necessarily be completed for the correct management of your requests.
1. Who is responsible for data processing?
Unless specifically indicated to the contrary, the person responsible for processing the data collected on the website www.comparacrociere.it (hereinafter the "Website") is the GOOD TRAVEL organization, with domicile in Via G.Mazzini 53 71016 San Severo ( FG).
You can contact the Data Protection Delegate of Good Travel at the email address info@comparacrociere.it .
2. What kind of personal information do we get?
The data we process are those obtained:
- From the forms you fill out and the requests you make on the website, for example when registering on the site or to our newsletter, when you save a quote or purchase a trip. We also process the data included in the requests we receive via email or at our call center.
The data we obtain is provided directly by you or by third parties processing requests on your behalf, such as the booking owner, the company you work for or other travel agencies.
Generally speaking, the categories of data we process include:
- Identification and contact data;
- Personal characteristics data, including language, gender, date of birth and nationality;
- Economic and transaction data;
- Data relating to navigation, such as the IP address used to connect to the Website. For this reason we use cookies and similar technologies which may involve tracking user navigation. More information on our cookie policy can be found at the bottom of this page.
- Data regarding the history of bookings and contacts with our company;
- Commercial tracking data and, if applicable, relating to preferences and commercial profile.
- Data generated by the use of social networks, which users have decided to share with us (for example "likes" and comments).
3. Why do we process your data?
We process the data of our customers and users for the following purposes:
- Manage the relationship with them;
- Process your requests and provide the agreed services;
- Evaluate the quality of our services.
- Comply with our legal obligations, for example in accounting and tax matters.
The data of users of the Website will also be processed for statistical purposes and to improve the website and our services.
We process the data of our customers and users for the following business purposes:
- Send commercial communications to our customers and users. These communications refer to products or services marketed by Good Travel in relation to the tourism sector.
- With your consent, we will develop a commercial profile based on your bookings and the data provided on the Website so that our offers and commercial communications are adapted to the profile itself. Automated decisions are not made based on our customer profiles.
- If you have requested a quote or if you have started a booking process on the Website or through our Call Center without completing it, the data provided may be used to conduct commercial monitoring of your request. To this end, our agents may contact you via email or telephone, for example to resolve any problems that may have occurred during the booking process.
4. To whom can we communicate your data?
Generally speaking, we will communicate your data, subject to your consent, only when this is necessary to process your requests or provide the contracted services or to comply with legal obligations.
In particular:
- For the correct processing of the requested reservations, the data included in the reservations will be communicated to the suppliers of the tourist services included in the negotiated trip.
- We may also communicate data to fraud detection platforms to identify and prevent fraudulent bookings and payments.
We may use technological solutions or services provided by companies located outside the European Economic Area for certain functionalities of the Website. In this case, we will take appropriate measures to ensure an adequate level of protection of personal data. In particular:
- We use various services provided by Google and its affiliates. These companies adhere to the Privacy Shield agreement adopted by the European Union and the United States. Under this Agreement, personal data transferred from one European company to another based in the United States will be processed according to a well-defined set of protection and safeguards rules, thus ensuring an adequate level of protection. You can check the validity of Google's participation in the Privacy Shield agreement at the following link: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active .
- The chat functionality embedded in our Website is provided by the American company ClickDesk, Inc. This company adheres to the Privacy Shield agreement (https://www.privacyshield.gov/participant?id=a2zt0000000L16xAAC&status=Active).
- For sending and managing commercial communications, our group uses the email marketing platform MailUp SpA with registered office in Viale F. Restelli 1, 20124 Milan (Italy).
Please note that all information in blogs, forums or other participatory tools, which are made available on the Website, will become public information; therefore, users need to be especially careful when deciding to post comments or share their personal information .
The use of these participatory tools is subject to the conditions specified below.
The User undertakes to make appropriate use of the functionality for publishing comments on the Website and, in particular, not to insert data and/or comments that:
- Support illicit, illegal or contrary to public order or the principle of good faith activities;
- spread content or propaganda of a racist, xenophobic, pornographic nature, in favor of terrorism or which may violate human rights;
- Contain contents that imply a violation of intellectual and industrial property rights;
- Damage the image of third parties;
- Introduce or spread computer viruses or any other physical or logical system that may cause damage to systems;
- Use other users' email accounts or personal data and modify or manipulate their messages.
We reserve the right to remove or not publish all those comments and contributions that do not respect the aforementioned extremes and especially those that violate respect for the dignity of the person, which are discriminatory, xenophobic, racist, pornographic, which harm youth or childhood , public order or safety or which are inappropriate. We are not responsible for the information stored at the request of users and, in particular, regarding the opinions expressed, nor for the accuracy, quality, reliability and correctness of the information entered by users. Notwithstanding the foregoing, individuals whose personal data is included in comments or messages posted on the Website may request the deletion of such data at any time, as set out in the " What are your rights? " section.
5. Legal basis of the processing
The basis for the processing of your data is the management of the legal relationship established with you, the provision of the requested or contracted services and the fulfillment of legal obligations, in particular applicable regulations in accounting, tax , tourism or security matters and control of travellers.
The following treatments are based on the existence of a legitimate interest:
- The management of the security of the website and our call center as well as the adoption of fraud detection and prevention measures is based on the existence of our legitimate interest in ensuring the security of our systems and transactions.
- The creation of statistics and quality control, including recordings of calls received by our call center, are based on our legitimate interest in evaluating our services.
- The commercial tracking of your requests, the sending of commercial communications and the consolidation of the commercial databases of Good Travel travel agencies are based on our legitimate interest and that of the group in promoting the products or services marketed by Good Travel, so as well as on consent to receive such communications by electronic means.
- The analysis of customer data consolidation is based on the group's interest in managing this information for internal administrative purposes.
The following treatments are based on the consent of the users without, in any case, the revocation of this consent affecting the provision of the contracted services:
- The creation of commercial profiles for sending personalized offers and commercial communications is based on the consent requested from each user;
- The creation of navigation profiles based on information obtained from cookies or similar technologies.
6. How long do we keep your data?
Generally speaking, we keep your data for the period of validity of the commercial relationship and, in any case, for the periods established by the applicable legal provisions, for example in accounting and tax matters, and for the time necessary to satisfy possible resulting liabilities from the treatment. We will delete your data when it is no longer necessary or relevant to the purposes for which it was collected. Specifically:
Data processed for commercial purposes, including commercial profiles, will be retained until the users themselves request its deletion. The media in which the user's consent to the processing of their data for these purposes is recorded, such as electronic form submission logs, will be retained for the entire duration of the processing and the applicable limitation periods.
7. What are the rights of users?
Each user has the right to obtain confirmation of the existence or otherwise of personal data concerning him and, in this case, to access it.
The user can request the rectification of inaccurate data as well as the implementation of incomplete data or, possibly, can request its deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
In some cases, interested parties may request the limitation of the processing of their data. In this case, we will process the data concerned exclusively for the formulation, exercise or defense of claims or with a view to protecting the rights of third parties. In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. In this case we will stop processing the data, except for compelling legitimate reasons which override the interests, rights or freedoms of the data subject, or for the establishment, exercise or defense of possible claims.
Likewise, and under certain conditions, you can request the portability of your data so that it is transmitted to another data controller.
You can revoke the consent given for certain purposes, without this affecting the legitimacy of the processing based on the consent previously expressed.
To withdraw consent to data processing for commercial purposes you can:
- Send an email to the following email address: info@comparacrociere.it ;
At any time, you can revoke your consent to geolocation or the use of cookies to track or create navigation profiles by modifying the privacy options of your browser or terminal. To obtain more information on online behavioral advertising and on how to manage the privacy of your browser to refuse this type of treatment, visit the website www.youronlinechoices.eu .
You also have the right to lodge a complaint with the data protection authority. You can consult the list and contact details of the European data protection agencies on the European Commission website https://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.
To exercise your rights, send by post or email a request accompanied by a copy of your national identity document or other valid document that identifies you, to our Data Protection Delegate at the addresses indicated in the "Who is responsible for data processing?"?
To obtain more information on your rights and how to exercise them, you can consult the website of the Guarantor for the Protection of Personal Data at https://www.garanteprivacy.it/ .